email

1: Just log in and start sending emails

You can log in to your webmail here https://apps.rackspace.com/

2: Set up an email client (an email management system, such as Outlook)

You may want to set up an email client (often called an email management system), such as Outlook, Mozilla Thunderbird, Windows default, etc.

Go to https://emailhelp.rackspace.com/ and log in with your email address and password and it will walk you through setting up the mail on any standard device, with amazing, personalised visuals.

Information about email clients is in the explanation accordion.

3: Set things up technically and manually

For both IMAP (993) and SMTP (465): secure.emailsrvr.com You can read more on the RackSpace Email and Hosted Exchange settings page

• Speak to your colleagues to see if they are also affected, or if it’s only you.
• Go to https://status.apps.rackspace.com/ to see a real-time view of the performance and uptime of the email apps and services. If the area “Rackspace Email” says that the System is operating normally then…
• Log into your email via https://apps.rackspace.com. If you can log in and everything is working correctly then…
• Go to https://emailhelp.rackspace.com/ and log in to your email, and it will guide you through tech questions with helpful visuals that are easy to follow.
• If you’ve followed the steps above with no resolution, the glitch is likely to be with your email client and you must contact them for assistance as we are unable to help with another supplier’s products.

email account

An email account is your specific address (e.g. example@email.com) that you access via webmail (e.g. Rackspace email login) or your email client.

email service provider (ESP)

An email service provider or ESP (e.g. Gmail, Rackspace, Hotmail, Outlook, Yahoo, Proton Mail) provides the technical efforts behind the sending and receiving of your emails. The email service provider is the company that offers services for sending, receiving, and storing emails. These services offer web-based interfaces (webmail), allowing users to access their emails from any device with an internet connection (which is why you can log on to Hotmail, Gmail, etc on almost any device in the world with a browser to see your emails).
The email service provider often has specific rules or behaviours regarding the deletion, archiving, or threading of emails, and those rules or behaviours typically take precedence over any other rules that your email client may have.

email client (email management system)

An email client* is the application (e.g. Apple Mail, Android Mail app, Microsoft Outlook, Thunderbird) you use to access your emails. An email client application is software installed on your device that allows you to manage any or all of those email accounts in one dedicated app. Email clients offer a unified platform to access multiple email accounts (e.g. your Gmail, Yahoo, and Hotmail) all in one place.
An email client may have specific rules or behaviours regarding the deletion, archiving, or threading of your emails.
^{*Occasionally called an email management system.}

Examples of email clients you might have chosen to use:

Windows Live Mail comes with the Windows Operating System by default on most PCs. It’s a free desktop-based mail reader from Microsoft with basic features.
Microsoft Office Outlook is an email management system supplied by Microsoft you might use as part of a package in Microsoft 365.
Mozilla Thunderbird is a free and open-source email client that also functions as a personal information manager with a calendar and contactbook, as well as an RSS feed reader, chat client, and news client.